Episode 112: Don’t Just Measure Numbers, You’ll Lose the Real Story

Sue Dahling Sullivan is an independent consultant with more than 30 years of nonprofit management experience. We spoke to her about strategic planning when she was the Boch/Wang Center’s Chief Strategic Officer and ArtWeek Lead Champion. She believes that you have to be flexible in strategic planning because things do change. It’s an art and a science. She discusses her experience at nonprofits using The Balanced Scorecard, a framework that has been a cornerstone of Fortune 500 Company business planning for decades.

Sue Dahling SullivanSue Dahling Sullivan is an independent consultant and project manager who has over 30 years of diverse management experience with a focus on nonprofits and related sectors. Most recently she worked for over 15 years at the Boch/Wang Center as the Chief Strategic Officer, Chief of Staff, and ArtWeek Lead Champion, a strategic community initiative that grew into one of the state’s major cultural tourism events celebrating creativity and access for all  in over 170 communities.

During her tenure, the Center was recognized with many prestigious awards including by the international Balanced Scorecard Hall of Fame’s as its first nonprofit arts organization for overall excellence with measurable results. She is a frequent conference and graduate school presenter, published best practice writer (GuideStar, Bridgespan, and others), and her work has been highlighted in case studies at Harvard Business School and Dartmouth’s Tuck School.  She has also led several award-winning strategic initiatives including Carmen on the Common, SpectrumBoston, ArtWeek, and others. She holds an MBA from the Tuck School of Business at Dartmouth where she served on the Center for Business and Society Board. She is also the former Chairperson of the Boston Cultural Council,  and has served as a judge and mentor for MIT’s Hacking Arts Initiative and HBS’s Cultural Entrepreneurship Dean’s Challenge.

Episode Extras

An Introduction to The Balanced Scorecard and Strategy Maps (PDF)

Read Episode Transcript

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